Refund Policy

Effective Date: January 1, 2025

At RankRidge, we are committed to delivering high-quality SEO services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services.

Please read this policy carefully before purchasing our services. By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. General Refund Policy

Our refund policy is structured to be fair to both our clients and our business, recognizing that:

• SEO services begin immediately upon agreement
• Work performed cannot be "returned" like physical products
• Time and expertise invested cannot be recovered
• Results depend on numerous factors, some beyond our control
• Search engine algorithms constantly evolve

2. Service Categories and Refund Eligibility

2.1 One-Time Services

One-time services include SEO audits, website analysis, keyword research reports, and similar discrete deliverables.

Refund Eligibility:

• Before Work Commences: Full refund available if requested before we begin work
• After Work Begins: No refund available once work has commenced, as time and resources have been invested
• Non-Delivery: Full refund if we fail to deliver the agreed-upon service within the specified timeframe without valid reason

2.2 Monthly Retainer Services

Monthly retainer services include ongoing SEO optimization, monitoring, reporting, and support provided on a recurring monthly basis.

Refund Eligibility:

• First Month: If you are dissatisfied within the first 14 days of the initial month, you may request a partial refund for the unused portion of that month, minus any work already completed
• Subsequent Months: No refunds for subsequent months, but you may cancel at any time with 30 days' written notice
• Prepaid Services: If you prepay for multiple months and cancel, refunds for future months not yet commenced may be provided at our discretion

2.3 Project-Based Services

Project-based services involve specific SEO implementations or campaigns with defined scopes and deliverables.

Refund Eligibility:

• Milestone-Based: If projects are structured with milestones, refunds may be available for uncompleted milestones only
• Project Commencement: Once a project begins, no refund for work already performed
• Material Breach: Refund consideration if we materially fail to deliver agreed-upon project components

2.4 Consultation Services

Consultation services include strategy sessions, training, and expert advice provided in scheduled sessions.

Refund Eligibility:

• Before Consultation: Full refund if cancelled at least 48 hours before scheduled session
• Within 48 Hours: 50% refund if cancelled within 48 hours of scheduled session
• After Consultation: No refund after consultation session has occurred
• No-Show: No refund if you fail to attend a scheduled session without prior cancellation

3. Conditions for Refund Requests

Refund requests will be considered under the following conditions:

3.1 Eligible Reasons

• Service Not Delivered: We failed to deliver agreed-upon services without valid reason
• Material Breach: We materially breached the terms of our service agreement
• Cancellation Within Grace Period: For applicable services, cancellation within specified grace periods
• Duplicate Payment: You were charged twice for the same service due to processing error
• Technical Error: Payment was processed in error and no services were requested or provided

3.2 Non-Eligible Reasons

Refunds will NOT be provided for the following reasons:

• Change of mind after services have commenced
• Dissatisfaction with SEO results due to factors beyond our control (algorithm updates, competitor actions, etc.)
• Failure to implement our recommendations
• Lack of cooperation or timely provision of necessary access and information
• Unrealistic expectations about SEO timelines or results
• Decision to pursue different marketing strategies
• Financial hardship or business closure
• Third-party technical issues with your website or hosting
• Delays caused by client non-responsiveness

4. Refund Request Process

4.1 Required Information

To process your refund request, please provide:

• Full name and contact information
• Company name (if applicable)
• Invoice number or transaction ID
• Service description and date of purchase
• Detailed explanation of the reason for refund request
• Any relevant supporting documentation
• Original payment method information

4.2 Review Process

Upon receiving your refund request:

1. We will acknowledge receipt within 48 hours
2. We will review your request and supporting documentation
3. We may request additional information or clarification
4. We will make a determination within 5-7 business days
5. We will notify you of our decision via email
6. If approved, we will process the refund according to the timeline specified below

5. Refund Processing

5.1 Approved Refunds

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing takes 5-10 business days from approval date
• Depending on your financial institution, it may take additional time for the refund to appear in your account
• You will receive confirmation once the refund has been processed

5.2 Partial Refunds

In some cases, partial refunds may be approved:

• Proportional to work not yet completed or services not yet provided
• Minus any costs already incurred for work performed
• Subject to evaluation of specific circumstances
• Calculated based on time invested and deliverables completed

5.3 Processing Fees

Please note that:

• Payment processing fees (typically 2-3%) are non-refundable
• Bank transfer fees or international transaction fees are non-refundable
• Administrative fees may be deducted from refunds in certain circumstances

6. Cancellation Policy

6.1 Recurring Services

For monthly retainer or subscription services:

• You may cancel at any time by providing 30 days' written notice
• Services will continue through the end of the current paid period
• No refunds for the current billing period once it has commenced
• No charges will be processed after cancellation takes effect
• Cancellation must be submitted in writing via email

6.2 Project-Based Services

For project-based engagements:

• Cancellation requires written notice
• You remain responsible for payment for all work completed up to cancellation date
• Any advance payments will be reconciled against completed work
• Refunds for uncompleted portions may be available per this policy

7. Dispute Resolution

7.1 Good Faith Discussion

Before pursuing formal dispute resolution, we encourage open communication:

• Contact us to discuss concerns or dissatisfaction
• We will work in good faith to address issues
• Many concerns can be resolved through clarification or adjustment of services
• We value long-term client relationships and satisfaction

7.2 Escalation

If direct communication does not resolve your concerns:

• You may request a formal review by senior management
• We will conduct a comprehensive review of the situation
• A written response will be provided within 10 business days
• If still unresolved, mediation may be pursued as outlined in our Terms & Conditions

8. Chargebacks

Regarding payment disputes and chargebacks:

• We encourage you to contact us directly before initiating a chargeback
• Chargebacks incur additional processing fees that may be passed to you
• We will respond to chargeback claims with documentation of services provided
• Unjustified chargebacks may result in legal action to recover costs
• Your account will be suspended pending resolution of chargeback disputes

9. Service Guarantee

9.1 Our Commitment

While we cannot offer refunds in all circumstances, we guarantee:

• Professional, ethical SEO practices aligned with search engine guidelines
• Transparent communication about progress and results
• Timely delivery of agreed-upon services and deliverables
• Regular reporting and updates on campaign performance
• Responsive client support during business hours
• Application of industry best practices and current SEO knowledge

9.2 Performance Expectations

We set realistic expectations:

• SEO results typically require 3-6 months to materialize
• Rankings fluctuate due to algorithm updates and competition
• Results depend on website quality, competition, and market factors
• We measure success through multiple metrics, not just rankings
• Continuous optimization is necessary for sustained results

10. Exceptions and Special Circumstances

We may consider refund requests outside this policy's standard terms in exceptional circumstances, including:

• Severe illness or death of the primary contact
• Natural disasters or force majeure events affecting your business
• Demonstrable service failures on our part
• Mutual agreement to terminate services early

Such exceptions are evaluated on a case-by-case basis and require appropriate documentation.

11. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on this page with an updated "Effective Date"
• Not affect services already purchased under previous policy terms
• Apply to services purchased after the modification date
• Be communicated to active clients via email for significant changes

12. Contact Information

13. Agreement

By purchasing our services, you acknowledge that:

• You have read and understood this Refund Policy
• You agree to the terms and conditions outlined herein
• You understand the nature of SEO services and realistic timelines for results
• You will communicate concerns directly with us before pursuing disputes
• This policy is part of the overall agreement between you and RankRidge

This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy, which together form the complete agreement between RankRidge and our clients.